Data Protection Your Rights Philippines

26 Ultra Privacy Policy – How We Handle Your Personal Data

At 26 ultra, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and what rights you have as a player in the Philippines.

Last updated: June 2025  ·  Applies to all registered players in the Philippines

Full Policy

What We Collect and How We Use It

A straightforward breakdown of our data practices — no legal jargon, just plain Philippine English.

1. Information We Collect

When you register an account on 26 ultra, we collect personal information including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your GCash or Maya account details and bank account number when you submit a withdrawal request, so that funds can be delivered to the correct person. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to ensure continuity of service and to resolve any disputes that may arise. We only collect information that is necessary for the purposes described in this Privacy Policy, and we do not ask for data that we do not need. All information collected is stored securely and handled in accordance with applicable Philippine data protection laws. You may request a copy of the personal data we hold about you at any time by contacting our support team.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your 26 ultra account, verify your identity, process deposits and withdrawals, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are necessary for the operation of your account and cannot be opted out of entirely. Technical data collected during your sessions is used to detect and prevent fraud, identify suspicious activity, and ensure that the platform remains fair and secure for all Filipino players. Where you have given your consent, we may also use your contact information to send you promotional communications about new games, special offers, or platform features — you can withdraw this consent at any time through your account settings. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. Your data is never used for purposes beyond those described in this Privacy Policy without your explicit consent. If we wish to use your information for a new purpose, we will notify you and seek your agreement before doing so.

3. Sharing Your Information

26 ultra does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — this is a firm commitment we make to every player on our platform. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only to the extent necessary for them to perform their services and subject to strict confidentiality agreements. In certain circumstances, we may be required by Philippine law or a valid court order to disclose your personal information to regulatory authorities or law enforcement agencies — in such cases, we will comply with our legal obligations while taking reasonable steps to protect your interests. If 26 ultra undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will never share your financial account details — such as your GCash or bank account number — with any party other than the payment processor handling your specific transaction. Any third-party service providers we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection regulations. If you have concerns about how a specific third party handles your data, you are welcome to contact our support team for more information.

4. Data Storage and Security

Your personal data is stored on secure servers protected by industry-standard encryption, access controls, and regular security audits to guard against unauthorised access, loss, or disclosure. We implement both technical measures — such as SSL/TLS encryption for data in transit and AES encryption for data at rest — and organisational measures, including staff training and access restrictions, to maintain the security of your information. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authority as required by law, and we will take immediate steps to contain and remediate the incident. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you. You are also responsible for keeping your account credentials secure — please use a strong, unique password and do not share your login details with anyone. If you suspect that your account has been compromised, contact our support team immediately so we can take protective action on your behalf.

5. Cookies and Tracking Technologies

26 ultra uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and provide you with a personalised experience when you return to the site. Essential cookies are required for the platform to operate — for example, they keep you logged in during your session and maintain the security of your account — and cannot be disabled without affecting your ability to use the service. We also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring, so that we can continuously improve the user experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, and most browsers allow you to block or delete cookies if you prefer. Please note that disabling non-essential cookies may affect some features of the platform, such as personalised game recommendations or saved preferences. We do not use cookies to track your activity across third-party websites or to build advertising profiles. For more information about the specific cookies we use and how to manage them, please contact our support team.

6. Your Rights as a Data Subject

As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to the personal information we hold about you. You have the right to access your personal data and to receive a copy of it in a commonly used format upon request. You also have the right to correct any inaccurate or incomplete information in your account, and we encourage you to keep your details up to date through your account settings or by contacting our support team. If you believe that your personal data is being processed unlawfully or that we have retained it longer than necessary, you have the right to request its deletion, subject to our legal obligations to retain certain records. You may also object to the processing of your personal data for direct marketing purposes at any time, and we will honour that request promptly. If you wish to exercise any of these rights, please contact our support team with your request and we will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

7. Updates to This Privacy Policy

26 ultra reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer to Filipino players. When material changes are made, we will notify registered players through the platform or via the email address associated with their account, and the "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically so that you are always informed about how we handle your personal information. Continued use of the platform after an updated Privacy Policy has been posted constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to request account closure. Minor clarifications or corrections that do not materially affect your rights may be made without specific notification. Our commitment to protecting your privacy remains constant regardless of any updates to the specific wording of this policy.

Quick Answers

Common Privacy Questions from Filipino Players

Short, clear answers to what players ask most about data handling on 26 ultra.

No — 26 ultra does not sell, rent, or trade your personal information to any third party for their own commercial or marketing purposes. Your data is only shared with service providers who help us operate the platform, such as payment processors and identity verification partners, and only under strict confidentiality agreements. We take this commitment seriously and it applies to every registered player on the platform. If you have concerns about a specific use of your data, you can contact our support team at any time. For the full details of how we share information, please refer to Section 3 of this Privacy Policy.

Yes — as a player in the Philippines, you have the right under the Data Privacy Act of 2012 to request access to the personal data we hold about you. To make a data access request, simply contact our support team with your account details and the specific information you are looking for. We will respond within the timeframe required by applicable Philippine law and provide your data in a commonly used format. You also have the right to request corrections to any inaccurate information in your account. For more details on your data rights, please see Section 6 of this Privacy Policy.

We retain your personal data for as long as your account is active and for a reasonable period after closure to comply with our legal obligations, resolve any outstanding disputes, and enforce our agreements. Once the retention period has passed and there is no longer a legal or operational reason to keep your data, it is securely deleted or anonymised. The specific retention period may vary depending on the type of data and the applicable legal requirements in the Philippines. If you would like more information about how long specific types of data are retained, please contact our support team. You can also visit our FAQ page for additional guidance on account management.

If you suspect that your 26 ultra account or personal data has been compromised, you should contact our support team immediately so we can take protective action on your behalf, including temporarily suspending your account and investigating the incident. You should also change your password and review your recent account activity for any transactions you do not recognise. In the event of a confirmed data breach that affects your rights or interests, we will notify you and the relevant Philippine regulatory authority as required by law. We take the security of your personal information very seriously and will act quickly to contain and resolve any security incidents. For general account security tips, you can also visit our FAQ page.
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